Notice of Nondiscrimination
Canyon Creek Behavioral Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Canyon Creek Behavioral Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Canyon Creek Behavioral Health:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Kathy Hilliard, Patient Advocate.
If you believe that Canyon Creek Behavioral Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Kathy Hilliard, Patient Advocate
Canyon Creek Behavioral Health
1201 Canyon Creek Drive
Temple, Texas 76502
Fax: 254-410-5180 Email: [email protected]
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Kathy Hilliard, Patient Advocate, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Help is Available Now
We’re available 24 hours a day, seven days a week to provide a no-cost mental health assessment for you or your loved one. Call us at 321-603-6550 or visit our facility to get started. For questions about our programs, call us or use our online contact form. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.