What to Expect

Important Details for Patients

To help you or your loved one prepare for an inpatient stay at Canyon Creek Behavioral Health, please read the important details below. If you have any questions or concerns not addressed by this information, please contact us at 254-410-5100.

Visitation

Visiting hours are limited to designated days and hours. This information is provided at patient admission. Visiting hours may change without advance notice, so please call ahead.

Patients have the right to refuse visitors. Visits are conducted in a designated area. Visitors will secure personal items in designated lockers prior to entering a patient unit. Visitors may be limited by treatment teams to preserve patient well-being and a supportive treatment environment. Virtual visitation is strongly encouraged.

Medications

All medications are dispensed by the hospital pharmacy. Medications brought to the hospital will be either sent home with family members or placed in the hospital pharmacy until discharge. There may be a situation where a medication brought from home would be continued during the patient’s stay with a physician’s order. No medications can be stored in a patient room.

Smoking

Canyon Creek Behavioral Health is a smoke-free campus. If cigarettes are brought to the facility, they will be secured by staff and returned at discharge.

Illegal Substances

Any and all illegal substances or paraphernalia will be removed and destroyed. A care provider may order a drug screen if there is just cause.

Audio Visual Equipment

Visual equipment is placed throughout the facility in halls and in common areas for observation and to maintain safety.

Patient Confidentiality

Medical records and personal health information are strictly confidential. If a breach of patient information occurs, the patient will be notified immediately.

All Canyon Creek Behavioral Health employees are required to maintain strict confidentiality of patients’ personal health information adherent to federal and state health law. Patients are expected to abstain from disclosing other patients’ names and personal information.

Handicap Accessibility

We offer handicap-accessible rooms on all inpatient units, and our campus is accessible for individuals with physical handicaps.

We also provide a variety of services to ensure patients understand verbal and written communication. These include services for the visually and hearing impaired, as well as language services. Ask our staff for assistance. We can provide interpreters or other tools to assist with communication.

We’re Here to Help

Talking with one of our mental health professionals could help answer your questions. We offer no-cost, confidential assessments 24 hours a day, 7 days a week.